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Returns and Refunds

Mailorder Returns and Refunds
 
Goods - especially clothes, must be returned to us in as new condition (that means no cat hairs or after-shave) in the original packaging - and must be returned to us within 30 days of receipt. Tyres must be unridden and not mounted to wheels. We cannot accept returns on Innertubes, facemasks and other hygiene products including underwear.
To enable us to process your return please email returns@alansbmx.com with your Invoice number in the subject, the item you are returning and reason for return to obtain a Returns Number which must be marked clearly on the outside of your box. This allows us to process you return quickly. Items returned to us without a returns number on the outside of the parcel will regrettably be refused. 
Currently we are unable to offer an exchange service, if you have ordered an item by mistake once it arrives back to us a refund will be issued. This is to ensure quick returns processing and efficient running of dispatch. We recommend ordering the replacement you need seperately to reduce delays.
If the item was sent in error we will only pay up to a maximum of 4 pounds on returns postage if it was our mistake. Do NOT send back items using Special Next Day service, we will not refund the cost of this. If you are returning the item for other reasons you are liable to cover the return postage.
Any Goods returned which do not comply with the return of goods policy will be returned to the customer and will not be accepted for refund until such time that the above conditions are met. This does not affect your statutory rights.
 
If you are unclear about any of this then please call before ordering.
 

Refunds

 
We are happy to refund your goods in full (excluding postage on refunds).
 
Credit and debit cards are refunded electronically to your Credit/Debit card account and can take upto 3-5 working days to appear back in your account. Paypal is refunded to you Paypal account and is usually instant
 
These terms only applies to mailorder transactions, in store policy may vary.
 

Ordering from the website you agree to the listed terms and conditions. This does not affect your statutory rights.